If you want to grow your business and increase customer loyalty and satisfaction, asking them for reviews and feedback is important. Once you get their input, you will be aware of the areas you are lacking and will be able to improve yourself. Did you know that 60% of customers in the US did more business with companies that provided them with a good service? As competition is growing strong these days, you’ll want to strengthen your customer base and ensure you get the best possible reviews from them.
Here are a few ways on how you can request your customers for honest reviews and feedback.
Reach Out Through Email
Sending an email to your customers can be a great way of ensuring you get reviews. As the power of reviews is too great, you won’t regret getting any sort of feedback.
When customers place an order through your website, as soon as they receive the product, you should send them an email requesting feedback. If they are happy and satisfied with what they have received, they will immediately give you a good response.
Request Through Social Media
When asking for reviews, social media can be your best friend as people who follow you on social media are the ones who have already purchased from you or like what you sell.
When you request people to rate you on social media pages or share their experiences, they will engage in showing loyalty towards you and your brand. As there are around 3.6 billion social media users worldwide, chances are that your request will be heard by most people.
Remind Via Reviews Tab On The Website
This may sound like a no-brainer, but most businesses don’t realize that they can make good use of their website for reviews. It will be easier for customers to leave reviews on your website once they shop from there.
Also, when potential customers visit your site and go through the reviews left by other people, they will be satisfied knowing they are at the right place. If you want to encourage people to leave reviews, you could also offer a 5 or 10% discount the next time they shop.
Talk To Them In Person
There could be nothing better than talking to your customers in person and requesting a review of your product or service. When you talk to them in person, you could ask them to fill out a quick feedback form at your store or comment on any social media platforms online.
Moreover, to make this an authentic experience and not a forced one, you could also genuinely discuss things with them and make sure they are satisfied. Remember not to do this just for the sake of getting a review.
Do you want to work on website development, design, or marketing so more customers can freely approach you for feedback? Connect with us at Krotov Studio so you can share your needs with us, and we can provide you with the perfect solutions.